Privacy Policy

Last Updated: February 2026

At United Plumbing PDX (“we,” “our,” or “us”), your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website (unitedplumbingpdx.com) or request our plumbing services.

1. Information We Collect

We collect personal information that you voluntarily provide when submitting our contact or estimate forms, including your full name, phone number, email address, physical service address, and details regarding your plumbing service request.

2. How We Use Your Information

Your information is strictly utilized to respond to inquiries, dispatch master plumbing technicians to your property, provide written estimates, schedule repairs, and process invoices. We do not sell, rent, or trade your personal contact details to third-party marketing networks.

3. SMS and Communications Consent

By providing your telephone number and opting into our communication consent box, you agree to receive dispatch updates, technician arrival notifications, and appointment reminders via call or SMS. Standard message and data rates may apply. You may reply STOP at any time to unsubscribe. We do not share mobile numbers or SMS consent with third-party affiliates for promotional purposes.

4. Website Cookies & Analytics

We utilize essential and performance cookies to track anonymous website engagement, analyze page load speeds, and improve navigation across our digital plumbing resources. No personally identifiable medical or financial data is gathered via analytics tracking. You may disable cookies through your browser settings at any time without impacting your ability to call our dispatch desk.

5. Data Security & Storage Standards

All electronic transmission of personal data across our digital platforms is encrypted using 256-bit Secure Socket Layer (SSL/TLS) protocols. Service history records, itemized estimates, and CCB-compliant municipal permit documentation are stored on secure cloud servers with role-based access controls to prevent unauthorized access or disclosure.

6. Your Oregon Consumer Privacy Rights

In accordance with the Oregon Consumer Privacy Act (OCPA), Oregon residents have the right to request access to the personal data we hold about them, request corrections of inaccuracies, or request complete deletion of customer records (subject to statutory tax and Construction Contractors Board warranty retention mandates).

7. Contact Information

If you have questions regarding our privacy practices or wish to exercise your consumer privacy rights, contact our compliance officer at: